People Skills are more critical in the age of AI

In the article titled “Is the Power of People Skills Enough to Keep Gen AI in Check?” published on CIO, the CEO of a company discusses their ongoing experiments with generative AI (gen AI). The goal is to strike a balance between improving services and productivity through AI automation while maintaining appropriate levels of governance. As gen AI takes over routine tasks, it allows humans to focus on high-value activities that require distinctly human qualities, such as problem-solving and emotional intelligence. If you’d like to read more, you can find the full article here.